Terms of service
TERMS OF SERVICE
OVERVIEW
This website is operated by RR Enterprise Limited, a company incorporated in Hong Kong, trading under the brand name Florence Cambridge. Throughout this website, the terms "Florence Cambridge", "we", "us", and "our" refer to RR Enterprise Limited. We offer this website, including all information, tools and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
When you visit our website and/or purchase something from us, you are participating in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including any additional terms, conditions and policies referenced herein and/or available via hyperlink. These Terms apply to all users of the Website, including but not limited to browsers, vendors, customers, and content providers.
Please read these Terms carefully before accessing or using our Website. By accessing or using any part of the Website, you agree to be bound by these Terms. If you do not agree to all of the terms and conditions of this Agreement, do not access the Website or use the Services.
We reserve the right to update, modify or replace any part of these Terms at any time. The most current version will always be available on this page.
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK consumer protection legislation.
SECTION 1 – TERMS OF ONLINE USE
By agreeing to these Terms, you represent that you are at least 18 years old, or that you have obtained parental/guardian consent to use this Site.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws applicable in the United Kingdom (including, without limitation, copyright laws) while using the Service.
You must not transmit any worms, viruses, or code of a destructive nature.
Violation or breach of any of these Terms will result in immediate termination of your access to the Services.
SECTION 2 – GENERAL TERMS
We reserve the right to refuse service to anyone, at any time, for any lawful reason.
You acknowledge that your Content (other than payment card information) is transmitted unencrypted and may involve transmission over different networks, and modifications may be required to comply with technical requirements. Payment information is always encrypted in transit.
You agree not to reproduce, duplicate, copy, sell, resell or otherwise exploit any portion of the Service without our express written permission.
Section titles used in this Agreement are for convenience only and do not limit or affect the interpretation of these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information on this website is not accurate, complete or up to date. Material on this website is provided for general information purposes only and should not be relied upon as the sole basis for making decisions. Use of material on this site is at your own risk.
We reserve the right to change the content of this site at any time, but are under no obligation to update the information on our site.
SECTION 4 – CHANGES TO SERVICES AND PRICES
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service at any time.
Formation of contract: The presentation of products on this website does not constitute a legally binding offer, but rather an invitation to treat. By placing an order and clicking "Buy" or "Complete order", you make an offer to purchase, which we may accept or decline at our discretion. An automated order confirmation email does not constitute our acceptance of your offer — the contract is only formed once we confirm that your order has been dispatched, or otherwise expressly accept it.
Statutory rights: Nothing in this section affects your statutory rights under the Consumer Rights Act 2015, including your right to goods that are of satisfactory quality, fit for purpose, and as described.
SECTION 5 – PRODUCTS AND SERVICES
Certain products may only be available online and may be available in limited quantities. Returns and exchanges are governed by our Refund Policy.
We make every effort to accurately represent the colours and images of products shown in our shop, but cannot guarantee that your device's display will be fully accurate.
All of our products are shipped directly to the consumer from our supplier and fulfilment partner located in Asia. Delivery times may therefore be longer than for goods dispatched from within the UK — please refer to our Shipping Policy for estimated timeframes.
As goods are shipped from outside the UK, orders may be subject to import VAT, customs duties or handling fees depending on order value and prevailing regulations. Where such charges apply, they will be collected in accordance with applicable UK import rules; where we act as the deemed importer of record and collect VAT at checkout, no further VAT will be due on import. We recommend checking current HMRC guidance if you are unsure.
SECTION 6 – ORDER ACCURACY, DELIVERY ADDRESSES AND FAILED DELIVERIES
It is the customer's sole responsibility to provide a complete, accurate, and deliverable shipping address at checkout. We are not able to verify the accuracy of the address information you provide, and once an order has been fulfilled (i.e. processed and handed over for dispatch, whether or not tracking has yet updated), we are usually unable to amend the address, redirect the parcel, or intercept delivery.
We do not accept responsibility, and are not obliged to offer a refund, re-delivery, or replacement, where:
- an order is delayed, misdirected, or fails to be delivered because the address, contact details, or other information provided by the customer at checkout was incomplete, incorrect, or outdated;
- a delivery attempt by the last-mile courier fails because the customer was unavailable, refused the parcel, or otherwise failed to cooperate with delivery or collection arrangements after reasonable attempts by the courier; or
- an order is rejected or refused by the customer at the point of delivery without a valid reason recognised under the Consumer Rights Act 2015 (for example, the goods being faulty, not as described, or not of satisfactory quality).
In these circumstances, any costs incurred in returning the parcel to us, re-attempting delivery, or storing the goods may be deducted from any refund otherwise due, in line with our Refund Policy.
Where goods are returned to us — whether under this section or as part of an ordinary return or cancellation — the return shipment may be subject to customs duties, import charges, or handling fees imposed by the destination country. These charges are separate from return shipping costs and remain the customer's responsibility, as set out in our Refund Policy.
This clause does not affect your statutory right to cancel a distance-sale contract under the Consumer Contracts Regulations 2013, or your rights in relation to faulty, damaged, or misdescribed goods under the Consumer Rights Act 2015.
We reserve the right to refuse any order. We may, at our sole discretion, limit or cancel purchase quantities per person, household, or order, and will attempt to notify you using the contact details provided at checkout.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control. Such tools are provided "as is" and "as available", without warranties of any kind, and any use is entirely at your own risk.
SECTION 8 – LINKS TO THIRD-PARTY SITES
Certain content and services available through our Service may include material from third parties, and third-party links may take you to sites not affiliated with us. We are not responsible for the content or accuracy of such sites and accept no liability in relation to them.
SECTION 9 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us unsolicited ideas, suggestions, or other materials, you agree that we may use them in any medium, at any time, without restriction or compensation.
We reserve the right to monitor, edit, or remove any content we deem unlawful, offensive, threatening, defamatory, or otherwise objectionable.
Any customs clearance charges and/or import duties are not included in the product price and remain the responsibility of the customer, except where we act as deemed importer of record and collect these at checkout as described in Section 5.
SECTION 10 – PERSONAL INFORMATION
The provision of personal information via the Store is subject to our Privacy Policy, which is prepared in accordance with the UK GDPR and the Data Protection Act 2018.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping costs, delivery times, or availability. We reserve the right to correct such errors and to change, update, or cancel orders affected by them at any time, without notice, and without liability to you, save for your statutory right to a full refund where an order is cancelled by us.
SECTION 12 – PROHIBITED USES
You are prohibited from using the Site: (a) for any unlawful purpose; (b) to violate any UK or international law or regulation; (c) to infringe our or others' intellectual property rights; (d) to harass, abuse, or discriminate against any person; (e) to submit false or misleading information; (f) to transmit viruses or malicious code; (g) to collect or track others' personal information without consent; (h) for spam, phishing, or scraping; or (i) to interfere with the security of the Service.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not warrant that use of our Service will be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any other liability that cannot be excluded or limited under UK law, including your statutory rights under the Consumer Rights Act 2015.
Subject to the above, our total liability to you arising out of or in connection with your order shall not exceed the total amount paid by you for that order, and we shall not be liable for any indirect or consequential loss.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless RR Enterprise Limited, trading as Florence Cambridge, together with its officers, employees, agents, and suppliers, from any claims or demands, including reasonable legal fees, arising out of your breach of these Terms, your violation of any law, or your infringement of any third-party right.
SECTION 15 – SEVERABILITY
If any provision of these Terms is held unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.
SECTION 16 – TERMINATION
These Terms remain in effect until terminated by you or by us. You may stop using our Services at any time. We may suspend or terminate your access if we reasonably believe you have breached these Terms, without prejudice to any rights or obligations that arose prior to termination.
SECTION 17 – ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and us regarding use of the Service, superseding any prior agreements or communications.
SECTION 18 – GOVERNING LAW AND JURISDICTION
These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes), shall be governed by and construed in accordance with the laws of England and Wales.
If you are a consumer resident in the UK, you may bring proceedings in relation to these Terms in the courts of your local jurisdiction within the UK. Nothing in these Terms affects your rights as a consumer to rely on any mandatory provisions of the law of your country of residence.
SECTION 19 – CHANGES TO THESE TERMS
We may update these Terms at any time by posting the revised version on our website. Continued use of the Website following any changes constitutes your acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms should be sent to:
Email: support@florencecambridge.uk