Shipping policy
SHIPPING POLICY
Estimated Delivery Times
- Processing time: Once your order is placed, it typically takes 1–2 working days to process. Orders placed on a Friday afternoon or over the weekend may take slightly longer to begin processing.
- Transit time: Once dispatched, average delivery time is 7–12 working days, as items are shipped directly from our supplier's fulfilment centre in Asia.
If you have any questions about your order's status, please contact our customer service team.
Placing an Order
- Add your desired item(s) to your cart and click "Add to Cart".
- Double-check that you've selected the correct variant (size, colour, etc.), then click "Checkout".
- On the information page, enter your delivery address carefully and completely — house/flat number, street name, city, and postcode are all required for successful delivery. We are not responsible for delays or failed deliveries caused by incomplete or incorrect address information provided at checkout (see our Refund Policy for details).
- Review your order on the delivery page — all shipping is completely free, at no extra cost to you.
- Choose your payment method and complete your order.
If you run into any issues while placing your order, contact us at any time at support@florencecambridge.uk.
Payment Options
All payments on florencecambridge.uk are processed through SSL-encrypted, secure checkout. Accepted payment methods include major credit/debit cards and other methods shown at checkout.
Shipping Costs
Shipping is free on all orders, with no minimum spend required.
Where We Ship From
Florence Cambridge products are shipped directly to you from our supplier's fulfilment centre in Asia. This allows us to offer a wide range of products at competitive prices, but does mean delivery takes longer than orders dispatched from within the UK — please factor the estimated timeframes above into your planning, especially for gifts or time-sensitive purchases.
Customs, Duties and Import Charges
As orders are shipped from outside the UK, they may be subject to import VAT or customs handling depending on order value and current regulations. Where applicable, we aim to collect any such charges at checkout so there are no surprise fees on delivery; where this isn't possible, any charges levied by customs authorities on delivery are the responsibility of the customer. Please check current HMRC guidance if you have questions.
Delivery Address and Failed Deliveries
Please ensure your delivery address is complete and accurate before completing checkout. Once an order has been fulfilled (i.e. processed and handed over for dispatch, whether or not tracking has yet updated), we are usually unable to amend the address, redirect the parcel, or intercept delivery. If you notice an error immediately after placing your order, contact us at support@florencecambridge.uk right away — we'll try to update it before fulfilment, but we cannot guarantee this.
If a delivery attempt fails because the address provided was incorrect or incomplete, or because you were unavailable, unreachable, or declined the parcel, the courier may return the item to our warehouse after reasonable attempts. In these cases, redelivery or refund is handled per our Refund Policy — return and re-shipment costs will not be covered by us, and may be deducted from any refund due.
Order Tracking
Once your order is dispatched, you will receive a confirmation email with tracking information so you can follow your parcel's journey.
Need Your Order Faster?
If you have an urgent delivery requirement, contact us at support@florencecambridge.uk and we'll do our best to help.
Questions? Email: support@florencecambridge.uk Phone: +1 978-678-5801